In today's fast paced business environment, Customer Care operations face multiple challenges. Some of which includes increasing call volumes, high agent turnover rates, too many systems on the agents' desktops, rapid changes in product offerings, service toolsets, fundamental technologies, as well as escalating costs.
ITSP can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance, and operational efficiency. Your customers can enjoy higher-quality experiences, while you see business results.
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ITSP's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.
Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.
ITSP's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.
ITSP specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.
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ITSP specializes web site design, development, optimization and sale automation, with strong back-end system integration capabilities. We have developed and maintained billing inquiries, payments, provisioning, invoice requests, appointment scheduling, ordering, and many other self-service e-biz functions.
ITSP has implemented many e-business applications for telecom providers, insurance companies, and manufacturing firms, including sales, servicing, and order inquiry and tracking. Some of these applications are used by customers, dealers, and retailers across the country. High profile, mission critical, and highly automated, these e-biz applications have helped our partners to achieve their business goals.
The accuracy of the statements that you provide to your customers can have an enormous impact on contact centre traffic. You want to ensure that your data is clean and your statements are well-designed, easy-to-understand, and most importantly, correct.
ITSP has implemented payment processing solutions at very large enterprises, and can now provide the same functionality to small and medium sized organizations at a fraction of the cost.
Financial Management Applications
Lapsed accounts and missed payments can cost your organization a significant portion of its revenues, not to mention the expense of chasing delinquent payees, or working with agencies.
How can you determine what's really going on with your business unless you have robust, accurate reporting? ITSP understands data and the impact it can have when presented inaccurately.
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The process of application development must ensure applications function as intended, perform as planned, and contribute to the success of the business. ITSP's approach to application delivery enables IT to become a more effective partner to the business by continuously aligning and managing application delivery projects with expected business outcomes. ITSP's solution for application delivery management gives IT executives the ability to manage the delivery process, equipping them with metrics that matter, both to the IT organization and to the larger business.
ITSP is proud of its ability to successfully deliver all its projects in the given time frame and budget.
Deliver innovative applications to meet your specific needs. Resolve your production issues. Desktop and application rollout across the country. Performance tuning and system volume test. Quality assurance automation. Manage company wide infrastructure and network security management.
In today's business environment, business managers face multiple challenges: increasing product and service requirements, too many systems to deliver the required functionality, high cost and long development cycles, rapid technological changes, and more. Through a suite of applications ITSP can design, implement, and integrate solutions designed to achieve quick application development and deployment, while keeping the cost low. Your customers can enjoy a higher-quality experience and you can see business results.
ITSP's Enterprise Customer Alert and Notification suite of applications is the primary tool used for end-to-end business event management with the ability to trigger additional work flows using a dedicated rule engine. This application is used by business teams to monitor business events that they are interested in and automate the actions that they want based on the pre-configured business rules. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.
ITSP's self-service portals help achieve bottom-line results for your business by driving customer self-servicing, making customers feel welcome, and helping them find what they want quickly and easily.
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At ITSP, each project we deliver includes a review of the environment in which the application will be running. A recommendation regarding memory, processing power, disk space, and other operational parameters is made early in the project cycle, or if deploying to existing hardware, the application is designed and built to perform optimally on that hardware.
ITSP's development and deployment resources are also available to work on infrastructure-only initiatives at your site, using their extensive experience to help you get the most out of your hardware investment.
ITSP clearly understands how technology environments must adapt to meet ever-evolving business requirements. Today, IT is often a complicated tangle of systems, platforms and applications, many of which have overlapping functionality, and are designed with varying standards. Efforts to connect, or align them with a business process, have been a costly, time-consuming, and risky endeavor.
While business leaders pursue acquisitions, look to integrate global operations, or re-organize business processes, IT leaders need to demonstrate the value their organizations can deliver. They can demonstrate this value either by developing new systems that provide a differentiated capability, or by re-purposing existing technologies to cut maintenance costs, achieve performance improvements and meet business transformation goals.
ITSP's systems integration solutions can help balance increasing technological complexity with decreasing time given to deliver results. By starting with a strategic view of your IT systems and architecture, our consultants can identify opportunities to put your organization on a path toward better alignment with your enterprise strategy and critical business processes.
To help your organization respond to mandates from your business, our consultants:provide seasoned industry experience on complex initiatives.work to instill standards that improve the quality of your systems.help you achieve cost savings as appropriate through a mix of experienced on-site and lower-cost off-shore development resources.reduce project risk with our global methodology and client-tested process and technology assets.
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Efficient, well-designed call routing can save your enterprise money by reducing unnecessary call transfers. Using customer profiles and calling pattern information, ITSP can help you implement intelligent call routing logic based on variables that you define and on the skill groups that you have in your call centers. You can also use different call treatments for different customer segments, including special greetings, promotion messages, call backs, and call prioritization. This approach, combined with ITSP's expert assistance, will give your customers the best possible experience. We have insight knowledge in term of Genesys, CISCO, Connect, Nice and Avaya contact centre solution and business practice.
Our software platforms will allow users/ agents to perform their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service into sales. Your customers will experience more continuity from call to call, with increased satisfaction and loyalty to your business.