This application is suitable for companies where collection activities are substantial and multiple collection agencies are used. It assigns delinquent accounts to Collection Agencies using workflow management and business rules. It monitors agency progress and automatically reassigns accounts to different agencies based on customer-defined business rules.

"Office in a Box" is changing the way SME's operate by providing easy-to-use and affordable enterprise-class communication systems, e-commerce and business applications that allow them to compete on a level playing field with much larger companies. Using ITSP's "Office in a Box" integrated business software packages, businesses no longer have to pay corporate prices for traditional PBX systems, functionality-limited business applications, and software customization. The lack of automation that has historically made SME's look and sound small is now a thing of the past.

"Office in a Box" is one-stop-shopping and support for the SME. We will take care of the tedious and complicated IT infrastructure and application setups for you, allowing you to focus more of your time growing your business. With your ideas and imagination, you can run your business like a much larger company without spending your hard earned dollars on hardware and services that only give you the bare minimum functionally.

"Office in a Box" business packages:

offer comprehensive business functionality in a single package--you will not find this much offered at this price with this level of support anywhere else in today's market. Deploying "Office in a Box" will position your company for growth.empower business owners to use their imagination to create unique products / services using the functionality provided.allow business owners to concentrate on their business and their customers, not on their IT requirements.

• - Offer a total solution in one box, managed by a company that delivers an outstanding customer service experience.
• - Use open source software to keep costs down. The software is essentially free.
• - Reduce overall office operational costs substantially. Save money on standard telephony, long distance, web development, and other business services.
• - Provide the tools for business owners to create their own company brand, giving them a competitive advantage at a very low cost.
• - Offer comprehensive business functionality in a single package--you will not find this much offered at this price with this level of support anywhere else in today's market. Deploying "Office in a Box" will position your company for growth.
• - Empower business owners to use their imagination to create unique products / services using the functionality provided.
• - Allow business owners to concentrate on their business and their customers, not on their IT requirements.

ITSP'S Customer Alert and Notification (CAN) is an enterprise business event processing engine that can be used to monitor customer events and trigger responses configured by its users. The application provides alerts and notifications using email, surface mail, text messaging, outbound dialer (voice calls), and fax. The built-in workflow processes allow you to manage various message and document templates, and enforce an approval process before any changes or new responses are promoted to production. The comprehensive rule engine allows business users to define different rules specifying when, where and what messages are sent to customers under what specific business conditions. CAN also has  built-in functionality to integrate with Business Process Execution Language (BPEL) to trigger calls to additional web services to perform closed-loop business process monitoring and processing.

ITSP's Enterprise Financial Platform (EFP) is an enterprise financial management application capable of processing financial transactions. It can be configured to interface with multiple clearinghouses and financial institutions. It has a front-end system enabling detailed querying of complete transaction history, as well as the ability to process refund  transactions in a centralized and controlled manner.

It is capable of using a business rule engine, negative files, address verification logic, and the latest credit card specific security codes to minimize fraud. It also offers extensive business rule maintenance and reporting capabilities. It manages pre-authorized and one-time credit card payments, as well as gift and debit card processing. It can also be used to manage and process virtual PIN and various award programs.

The royalty functionality built inside the EFP allows you to define customized reward strategies based on customers' spending habits, number of usages, products, or services, and other factors.

ITSP's Automated Bill Verification application was designed to manage the billing validation process. This entails verifying all calculations and data on the billing image e.g. converged wireless and cable bills. The application compares / verifies sets of documents, eliminating manual verification.

User-defined rules perform bill data extraction and verification, and errors are highlighted on a bill image. The ABV tool is efficient, able to process thousands of bills per hour, reducing the billing to mail time. By increasing the quality of the outgoing bills, you can significantly reduce expensive billing-related calls into your call centers.