View IT TEChnical services
ITSP has worked extensively with call routing, call processing, work force management, reporting and customer care applications such as CTI, Softphone, IVR, multiple channel call integration and CSR performance monitoring. Our track record of success in this area puts us head and shoulders above the competition.
Customer-friendly e-commerce/m-commerce applications and solutions are available to suit almost every business requirement, from the smallest of home offices to very large enterprises. We have built many e-commerce/m-commerce applications to solve the various challenges faced by our customers and partners, and we can work with you to provide the right solution at the right price for your unique business.
ITSP has provided customers with solutions for billing, payment processing, credit and collections, and consolidated financial reporting. Our expertise and skills have formed the kernels of a large number of innovative solutions--helping our customers to solve their day-to-day problems.
Customers do their own servicing via voice or web or mobile. Integrated with back-end data stores and applications, our solutions give customers the ability to manage their own accounts effectively whenever they want to. This significantly reduces operational costs while increasing customer satisfaction--which drives retention and revenues. Advanced mobile features such as GPS/Photo/NFC allow us to develop most powerful customer applications that will significantly improve you customer experience.
Retail and Telecom order management is substantially more complex than simple shopping-cart functionality. ITSP has a library of applications to suit most situations, from product catalogs to order entry, service provision, and fulfillment. Key to reducing costs is automation. ITSP applications will help you to enable the smart inventory and reverse logistics.
Often, development teams are asked to do the improbable to cover sub-optimal business process. At ITSP, we have the expertise to work effectively with you to make sure your processes are as logical and efficient as possible before starting down the analysis and development road. And if it's application optimization you're looking for... that's one of our core competencies.
The best-written business application in the world can still under-perform if it isn't deployed on appropriate hardware, and then optimized for production performance. With Cloud platforms and IOT, your applications can build more complicated and difficult to manage. Having a partner like ITSP can significantly enhance your IT ability to create innovative business opportunity.
ITSP has thousands of hours of systems integration/ESB/Middleware projects under its belt. We have expertise in many legacy technologies as well as those on the leading edge. There isn't much that we haven't worked with at one time or another.
Becoming a mobile-time enterprise isn't easy. The shift to mobile marks a change in the way businesses need to start prioritizing their company objectives. A comprehensie mobile strategy requires tremendous buy-in and participation from everyone in the company, as well as taking the initiative to build expertise around the power of mobility. With partners such as Kony, Oracle, Microsoft and IBM, ITSP is the expert in this area and can help you quickly to build up your mobile application quickly.
Suitable for companies where online sales with comprehensive product catalog, pricing, menchandising, eleigibility, provisioning, payment using workflow management and business rules. Monitoring order processing progress and automatically assigning human workflow is the core features of the product suite. Modern CRM functionaity is included with the products.
ITSP mobile applications integrate business technologies for small / medium sized enterprises (SME’s) to provide office productivity applications (time sheet, travel approval, invoice submission, on board/off board), and Enterprise Resource Planning application (inventory management, product catalogue, invoicing, general ledger / accounting, accounts receivable / payable, order management, and more). It is a set of pre-built applications that can be easily customized for any specific enterprise needs.
Enterprise business event processing engine. Monitor customer events and set up responses and work flows. Application provides alerts / notification using email, surface mail, SMS, outbound dialer, and fax. Workflow logic provides management of message and document templates, including approval processing. Rules engine allows users to define different responses / messages for specific business conditions. Built-in BPEL integration for closed-loop business process monitoring and processing.
Enterprise financial management application for processing financial transactions. Can be configured to interface with multiple clearinghouses and financial institutions. Interface to query complete transaction details and history, and centralized transaction refund. Includes business rules engine, negative file capability, address verification logic, and the latest credit card specific security codes to minimize fraud. Includes extensive business rule management, and robust reporting module. Manages pre-authorized and one-time credit card payments, gift and debit card processing, virtual PIN, and various reward programs.
ITSP is a business technology company dedicated to providing high-quality, cost-effective business applications using cutting-edge technologies. ITSP provides integrated business application packages, application development and system integration services, and IT consulting solutions that consistently exceed client expectations. ITSP offers contact centre end to end solution, financial services platform, and electornic bill presentation and payment products. ITSP is a partner of Oracle, CA and others.
The process of application development must ensure applications function as intended, perform as planned, and contribute to the success of the business. ITSP's approach to application delivery enables IT to become a more effective partner to the business by continuously aligning and managing application delivery projects with expected business outcomes. ITSP's solution for application delivery management gives IT executives the ability to manage the delivery process, equipping them with metrics that matter, both to the IT organization and to the larger business.
ITSP is proud of its ability to successfully deliver all its projects in the given time frame and budget.
Desktop and application rollout across the country. Performance tuning and system volume test. Quality assurance automation. Manage company wide infrastructure and network security management.
